Introduction

We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our physiotherapy services.

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Data We Collect
We collect personal data that you provide to us, including your name, contact details, medical history, appointment records, and payment information.

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How We Use Your Data
Your information is used to:

• Provide and manage your physiotherapy treatment.

• Communicate with you about appointments, treatments, and payments.

• Comply with legal and regulatory obligations.

• Improve our services.

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Legal Basis for Processing
We process your data based on your consent and where necessary for the performance of a contract (your treatment), as well as to comply with legal obligations.

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Data Sharing
We do not share your personal data with third parties except where required by law or with trusted service providers who assist us in running our business (e.g., payment processors, appointment software) under strict confidentiality.

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Data Security
We implement appropriate technical and organisational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

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Data Retention
We will retain your personal data only as long as necessary for the purposes of providing treatment and as required by law.

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Your Rights
You have the right to:

• Access your personal data.

• Request correction or deletion of your data.

• Object to or restrict certain processing.

• Withdraw your consent at any time.

• Lodge a complaint with the Information Commissioner’s Office (ICO).

 

Contact Us
If you have any questions or wish to exercise your rights, please contact us

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Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website.